Intelligent chatbot for communication automation

OPTiBOT Virtual Student Assistant is an artificial intelligence-based conversational bot that streamlines communication between university staff and students. Available 24/7, it instantly provides students with answers that are always tailored to the specifics of their questions. This way, the bot supports the Dean's Office staff in providing information, eliminating the need for students to browse websites and mobile apps for information, or to contact university staff by phone or visit the Dean's Office in person.

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Interactive conversational bot for students and university staff

24/7 availability via multiple channels

OPTiBOT Virtual Student Assistant leverages the potential and functionality of popular instant messaging services. Students can use Messenger, for example, to conduct a full conversation with the Virtual Assistant. Integrated with the Dean's Office's USOS system, it ensures continuous student information support, even outside of the Dean's Office's office hours.

Personalized communication

OPTiBOT Virtual Student Assistant maintains a personalized conversation through the use of self-learning technologies. It logically interprets entered questions and, based on verified intent, searches available databases for information. This ensures it always provides contextually relevant answers.

A new dimension in student communication

OPTiBOT, the Virtual Student Assistant, is capable of continuous learning based on newly acquired data, allowing it to improve communication interactions. The bot learns automatically and in a supervised manner, while also gaining knowledge and developing skills based on information provided by the administrator.

Automation of communication processes is a hallmark of a modern university

In the age of modern technology, students expect the internet and the dominance of mobile channels, and they expect quick access to information. They also expect quick answers to questions and rapid problem resolution. Therefore, streamline student communication with a chatbot that aligns with the image of a modern and digitally accessible university.

Questioning mechanism

If the participant's statement is unclear, the chatbot will direct the conversation using clarifying questions.

Intent analysis

Identification of events that lead to increased interaction between participants based on analysis of common themes.

Conversation history

Access to conversation history and a list of frequently asked and unanswered questions.

Conversation dead-end path

Automatically route the ongoing conversation to a consultant based on defined rules.

See how an AI-powered chatbot is changing the university's image

Supporting Dean's Office staff by providing information to multiple students simultaneously.

Unlimited access to student information 24/7.

Fast information retrieval by students without the need to contact Dean's Office staff.

Streamlining Dean's Office administrative work through automated communication.

Improving the quality of communication with the university's community – potential and current students.

Increasing the university's digital accessibility in line with the requirements of the higher education sector.

Chatbot at the university means faster communication

Chatbots are a crucial element of university digitalization, supporting the automation of student and staff services, providing quick, 24/7 access to information. They facilitate communication regarding admissions, class schedules, scholarships, and course of study, reducing administrative workload. By integrating with university systems, they accelerate case processing and improve the quality of services. Thanks to it, the university becomes more modern, more accessible and user-friendly.


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