An intelligent chatbot for communication automation

OPTiBOT Virtual Recruitment Assistant is software that supports the recruitment process at universities. Designed with both applicants and the staff who support them in mind, the tool operates continuously 24/7. It independently formulates decisions and responds accordingly, flexibly adapting to the context of the conversation. The OPTiBOT Virtual Recruitment Assistant is an interactive communication channel that handles over 80% of questions submitted to the Recruitment and Promotion Office – without human intervention.

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Chatbot is a type of e-service offered by modern universities

Processing multiple student applicants without burdening university staff

OPTiBOT Virtual Recruitment Assistant simplifies the communication process for student applicants. It provides advanced technological support for university staff involved in the recruitment process, as well as for those seeking information related to university admissions. It enables the rapid provision of information consistent with the requested question, maintaining a logical flow of conversation appropriate to the user's intentions, and understanding user commands and questions defined during the analysis and database building stages through a self-learning process.

Positive experiences for university candidates right from the recruitment stage

OPTiBOT Virtual Recruitment Assistant is a system based on artificial intelligence and NLU (Natural Language Understanding) mechanisms. This allows it to automatically learn how to conduct conversations and interactions, and additionally acquires knowledge from information provided by the administrator. It includes a greeting mechanism, which defines the bot's behavior when initiating a conversation, and a conversation scripting mechanism, which allows the program to conduct the conversation and become an active participant.

Continuous development of the chatbot's conversational skills

Simply define a set of questions and answers, and OPTiBOT Recruitment will engage in communication based on the user's intent. Thanks to its generalization capabilities, it will respond not only to questions formulated in the defined form, but also to those phrased differently but with the same meaning. In the absence of defined automations, the conversation is transferred to a dedicated person.

Automation of communication processes is a hallmark of a modern university

The introduction of IT tools to support the communication process is becoming increasingly common, and in the field of university admissions, it represents a true revolution. The OPTiBOT Virtual Recruitment Assistant provides real support for Admissions and Promotion Offices, facilitating contact with potential candidates. It significantly increases the reach and number of candidates served, contributing to the development of the university.

Questioning Mechanism

If the interlocutor's statement is unclear, the chatbot will use clarifying questions to continue the conversation.

Intent Analysis

Identification of events that lead to increased interaction between interlocutors based on analysis of the issues involved.

Conversation History

Access to conversation history and a list of frequently asked and unanswered questions.

Conversation Dead-End Path

Automatically route the ongoing conversation to an employee based on specified rules.

See how a chatbot can streamline recruitment processes

Ability to process a larger number of applicants in a significantly shorter time.

Real-time support for applicants.

Ensuring a consistent and personalized approach to candidate communication.

Full automation eliminates the need for manual message writing.

Saving and searching data, with the ability to generate conversation reports.

Acquiring data for future conversations as part of recruitment processes.

Automation in university recruitment

Chatbot significantly streamlines communication in the university recruitment process, providing candidates with immediate access to key information 24/7. It answers frequently asked questions about deadlines, required documents, eligibility requirements, and logging into the IRK system. It guides candidates step-by-step through the application process, reminding them of important deadlines and recruitment stages. This reduces the workload for the admissions department, minimizes formal errors, and increases candidate comfort and satisfaction, which positively impacts the university's image.


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