Intelligent chatbot for customer automation and communication

Improve customer service processes by accelerating communication. By automating frequently asked questions, reduce your employees' response time from several hours to just a few seconds, thus increasing customer satisfaction and trust. Define your business goals now with a Virtual Customer Assistant. A Virtual Customer Assistant will handle over 80% of inquiries. This will reduce the workload of consultants and salespeople, even during periods of increased communication, while maintaining high-quality conversations and customer service.

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Choose an interactive communication channel that will increase the number of interactions

Chatbot Availability for Customers 24/7

A Virtual Customer Assistant can operate across multiple channels and conduct multiple conversations simultaneously, serving significantly more customers than customer service staff could. It communicates via any platform – website, instant messaging apps like Messenger or WhatsApp, mobile apps, email channels, or internal chat. It's always there for your customers, constantly available to them and encouraging them to stay connected with your brand.

Natural Language Communication

The Virtual Customer Assistant communicates using natural language, taking into account colloquial expressions and minor errors in speech. It recognizes the interlocutor's intentions, correctly interprets questions, and maintains the context of the conversation. It can recognize issues reported in both text and image formats. It makes decisions without human intervention. Customers simply need to select a topic from a predefined list or enter a keyword. Once initiated, our chatbot will always follow through on any conversation they initiate, resulting in a transaction.

Logical Conversation

The Virtual Customer Assistant will perfectly understand your customers, provide them with the information they seek, and provide necessary explanations. Through logical dialogue, it will automate the routine activities of consultants and salespeople. And if necessary, the chatbot will redirect ongoing communication to them. This way, your employees can only be engaged in more complex matters requiring direct contact.

Improve the quality of online communication with artificial intelligence algorithms

The Virtual Customer Assistant is an innovative chatbot that works wherever conversation is involved and choices can be made online. It understands your customers, provides them with the information they seek, and provides necessary explanations. Through logical dialogue, it automates routine tasks for consultants and salespeople. And if necessary, the chatbot will redirect ongoing communication to them. This allows your employees to be engaged only in more complex matters requiring direct contact.

Questioning Mechanism

If the participant's statement is unclear, the chatbot will direct the conversation using clarifying questions.

Intent Analysis

Identification of events that lead to increased interaction between participants based on analysis of common themes.

Conversation History

Access to conversation history and a list of frequently asked and unanswered questions.

Conversation Dead-End Path

Automatically route the ongoing conversation to a consultant based on defined rules.

See how much your business can gain with a chatbot that supports communication

Saves time and costs in customer service, freeing employees from routine tasks.

Simplifies and accelerates customer communication, leading to improved communication quality.

Increases lead generation thanks to the broader use of the website and other online channels in communication.

Increases the number of completed transactions due to improved customer service efficiency.

Retains customers' brand loyalty through greater accessibility and undivided attention.

Optimizes offerings by better understanding customers based on their questions and purchasing behavior.

A chatbot is a solution that wins over customers' brand loyalty

We wanted our chatbot to communicate intuitively with the customer, respond quickly to questions, and provide precise answers. Therefore, the Virtual Customer Assistant is powered by artificial intelligence algorithms and learns how to conduct conversations based on ongoing interactions and information provided by the administrator. It remains reliable even with rapidly increasing user inquiries. And it can be adapted to even the most complex communication paths the company implements.


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Let us know your needs and expectations, and our consultant will contact you. Together, we'll choose the best solutions for your business.