An effective conversational chatbot powered by artificial intelligence

Communicate effectively with multiple interlocutors, across multiple communication channels, simultaneously! Launch an intelligent conversational bot and automate the vast majority of routine customer and client service tasks. A conversational chatbot will significantly reduce the workload of employees responsible for serving stakeholders – customers, clients, applicants, students, and patients – by instantly answering hundreds of questions directed at your organization.

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A chatbot that will give users the feeling of a natural conversation

A Chatbot That Understands Your Interlocutor's Intentions

With OPTiBOT, you can ensure top-quality service while reducing the workload of the departments responsible. We'll design it based on your organization's needs and goals, also taking into account the expectations of your interlocutors. We have ready-made domain-specific knowledge bases, which significantly accelerates the implementation and training of conversational models.

Intelligent Technology Used in Online Conversations

The OPTiBOT platform is compatible with currently available and used online communication channels. Therefore, chatbots built on it effectively perform their tasks on websites, services, and portals, B2B platforms, instant messaging applications like Facebook Messenger, mobile apps, and many other places. They automate communication processes, increasing the opportunities for engaging in conversations with your organization.

Creating Chatbot Conversation Scenarios

When designing a chatbot, we first understand the areas designated for communication automation, their specifics, and the associated expressions and vocabulary. We analyze existing communication processes and consult with employees in those areas about the type and scope of customer conversations. Then, we identify the appropriate target groups for these areas, define their problems and needs, and only then formulate groups of questions and tailored, comprehensive sets of possible answers – short negative and affirmative responses, as well as longer responses containing detailed information and explanations.

Preparing a knowledge base for the chatbot

When creating a series of questions and answers, we ensure simple and clear conversational language. We also consider synonyms and any linguistic errors that may occur in the user's input. This way, the chatbot will not only answer precisely defined questions, but also questions that have the same meaning, even if they sound different. This prepared database, containing conversation scripts and a dictionary of expressions, forms the basis for the chatbot's initial communication. Once launched, the chatbot continually expands its knowledge, learning new topics based on ongoing conversations – with the support of the administrator, but also independently thanks to advanced mechanisms. Integrated with domain-specific systems, it searches for answers to questions in existing databases.

Designing an Intuitive Chatbot Structure

To ensure the user feels like they're having a natural conversation, we also take care of the functional and visual aspects of the chatbot being designed. We select a greeting mechanism, meaning the chatbot's behavior upon initiation of the conversation, consistent with your organization's image and your target audience. We define the conversation flow, allowing users to enter their own responses and select them from pre-defined options using quick-select buttons. Finally, we develop the interface and graphic elements that shape the chatbot's appearance.

Automate communication on the most innovative OPTiBOT platform

The OPTiBOT platform is a true revolution in online communication. It automates interactions with interlocutors based on artificial intelligence rather than rules, ensuring a smooth and understandable conversation. Without human intervention, the intelligent conversational bot will respond to submitted requests and handle them autonomously, forwarding them to a selected customer service representative only when necessary. Provide support to your consultants and customer service staff now, increasing the speed and quality of service within your organization.

Questioning Mechanism

A clarifying questioning mechanism used when a caller's statement is ambiguous or unclear.

Issue Analysis

Analysis of recurring issues in tickets identifies events that cause increased interaction between callers.

Conversation History

Access to conversation history, a list of frequently asked questions, and the percentage of unanswered questions.

Conversation Deadline

The thread is automatically routed to a consultant based on strictly defined rules assigned to support.

Discover the many benefits OPTiBOT offers in the area of ​​communication

Lower service costs while increasing the efficiency of hotline consultants and customer service staff.

Increases participant satisfaction by responding immediately, in a personalized manner, without human intervention.

Saves significant time spent on service by automating communication processes.

Improves service quality by enabling interaction assessment and tailoring communication to customer expectations.

Increases office accessibility and, consequently, increases the number of citizens served, with less employee involvement.

Handling a larger number of requests leads to increased lead generation and business transactions.

Handle a larger number of requests at no additional cost

Regardless of your business type, whether enterprise, university, government office, clinic, or hospital, OPTiBOT will provide real support to your customer service team. Tailored to your organizational culture and image, the chatbot will always accurately answer questions – regardless of their length, sentence complexity, typos, grammatical errors, or colloquialisms. It will naturally provide the right answer, using the style and terminology appropriate for your organization.


Want to know more? Contact us

Let us know your needs and expectations, and our consultant will contact you. Together, we'll choose the best solutions for your business.